Shipping & Delivery

At TrolleyExpress, we understand the importance of timely and reliable shipping. We strive to provide a seamless delivery experience for our customers. Here's everything you need to know about our shipping and delivery process:

Shipping Methods

We offer various shipping methods to cater to your specific needs. Our standard shipping option ensures that your order is delivered within 5-7 business days. For those who require their products sooner, we also offer expedited shipping, which guarantees delivery within 2-3 business days. Please note that additional charges may apply for expedited shipping.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the products in your order, as well as the destination address. To provide you with the most accurate shipping cost, please add the desired items to your cart and proceed to the checkout page. There, you will be able to view the shipping cost before finalizing your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your delivery. Simply click on the provided link or enter the tracking number on our website's tracking page to get real-time updates on the whereabouts of your package.

https://portal.thecourierguy.co.za/track

International Shipping

We are proud to offer international shipping to select countries. If you reside outside of South Africa and wish to place an order, please contact our customer support team at info@trolleyexpress.co.za. They will assist you in determining the availability of shipping to your country and provide you with a quote for the shipping cost.

Delivery Time

The delivery time for your order depends on the shipping method selected and the destination address. As mentioned earlier, our standard shipping option delivers within 5-7 business days, while expedited shipping takes 2-3 business days. Please note that these timeframes are estimates and may vary depending on external factors such as weather conditions and customs clearance procedures.

Delivery Address

During the checkout process, please ensure that you provide us with the correct and complete delivery address. We are not responsible for any delays or failed deliveries resulting from incorrect or incomplete address information. If you need to make any changes to your delivery address after placing an order, please contact our customer support team as soon as possible.

Delivery Restrictions

While we strive to deliver our products to as many locations as possible, there may be certain restrictions on delivery to remote areas or countries with import restrictions. If you believe your location may be affected by such restrictions, please reach out to our customer support team for further assistance.

For any further questions or concerns regarding shipping and delivery, please don't hesitate to contact us at info@trolleyexpress.co.za. Our dedicated team is here to ensure that your shopping experience with TrolleyExpress is nothing short of exceptional.